Refund Policy
This Refund Policy explains how refunds are handled for Biztorials digital products, downloads, templates, kits, guides, and related resources.
Plain English Summary
Because our products are digital and delivered instantly, all sales are generally final once access is provided. However, we want customers to have a fair experience, so we review support issues and duplicate purchases carefully.
1. Digital Product Nature
Biztorials products are primarily digital goods. This may include downloadable guides, templates, checklists, spreadsheets, prompt packs, startup kits, ebooks, and other electronic resources.
Digital products can be accessed, downloaded, copied, and saved immediately after purchase. For that reason, refunds are limited.
2. General Refund Rule
All digital product sales are considered final once access has been delivered, unless otherwise required by law or approved by Biztorials at our discretion.
3. Situations We May Review
We may review refund requests in certain situations.
Examples include:
- Duplicate purchase of the same product
- Technical issue preventing access to the file
- Wrong file delivered
- Corrupted download file
- Billing error
If you experience one of these issues, contact us as soon as possible so we can help resolve it.
4. Non Refundable Situations
Refunds are generally not available for the following situations:
- You changed your mind after purchase
- You downloaded or accessed the product
- You expected a different business outcome
- You did not read the product description before purchasing
- You no longer want to start the business covered in the product
- You purchased the product by mistake but accessed the files
- You expected one on one consulting, coaching, or implementation support
5. No Income Based Refunds
Biztorials does not offer refunds based on whether you earn money, get customers, launch a business, or achieve a specific result.
Our products are educational resources. Your results depend on your actions, market, execution, budget, timing, and other factors outside of our control.
6. Technical Access Issues
If you cannot access your purchase, we will work to help you receive the correct file or download access.
Before requesting a refund, please check:
- Your email inbox
- Your spam or promotions folder
- Your customer account, if applicable
- Whether the email used at checkout was typed correctly
7. Duplicate Orders
If you accidentally purchased the same product more than once, contact us with both order numbers. We may refund the duplicate order if the request is verified.
8. Refund Request Window
Refund requests must be submitted within 7 days of purchase. Requests submitted after this period may not be reviewed.
9. How to Request Help
To request assistance, email us with the following information:
- Your name
- Order number
- Email used at checkout
- Product purchased
- Clear explanation of the issue
10. Processing Approved Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank, card provider, or payment processor.
11. Chargebacks
If you have an issue with your order, please contact us before opening a chargeback. We want the opportunity to resolve legitimate access or billing issues quickly.
Important Note
Purchasing a Biztorials product gives you access to educational tools and resources. It does not purchase a guaranteed result, business income, coaching relationship, or done for you service.